Last updated: August 13, 2026
This policy explains how cancellations, deposits, and refunds work for services provided by Rocket GTM LLC (the "Rocket GTM" ghostwriting and content service). It forms part of our Terms of Service. Because our work is custom and time-based, please read this carefully before engaging us.
Deposits
Some engagements require a deposit before work begins. Deposits reserve our time and cover initial work, and are non-refundable once work has started.
Work already performed
Writing is a time-based service. Any work we have completed or begun up to the point of cancellation is billable, whether or not it has been delivered. We do not offer refunds for work that has already been performed or delivered.
Cancelling a project
You may cancel an active project at any time by emailing us at alfie@rocketgtm.co. On cancellation:
- We will stop work and issue a final invoice for time and work completed to date;
- Any deposit is applied against that final invoice;
- Upon full payment of the final invoice, ownership of the completed deliverables transfers to you as described in our Terms.
Monthly retainers and ongoing work
For recurring or retainer engagements, you may cancel with at least 14 days' written notice before your next billing date. The current billing period is non-refundable, and you will not be charged for future periods after the notice period ends.
Cancellations by us
In the rare case that we cancel an engagement before completing agreed work and no fault lies with you, we will refund any amounts paid for work not yet performed.
Errors and revisions
We want you to be happy with the work. Your Engagement Terms include a reasonable number of revision rounds. If something isn't right, tell us and we will work with you to make it right within the agreed scope. Requests for refunds are handled case by case and in good faith.
Questions
If you have any questions about this policy, contact us at alfie@rocketgtm.co.